Russell Resources solutions use validated research to focus on all individuals within the health care, aged care and higher education sectors. Having identified the competency and fit profiles best correlated with high quality of care and patient satisfaction across the range of roles in health, we apply that knowledge to the selection and development of people.
We use the lenses of behaviour and culture to guide individuals to improve interactions at all interfaces important to patient outcomes. These include those between members of the care team (both intra and interdisciplinary), with patient’s and resident’s families and, most importantly, with the patients themselves.
By focusing on the ‘people factors’ our solutions provide the critical success factors that often challenge the realization of well-constructed Safety & Quality programs.