Hospital patient readmission is stressful for everyone – the patient and their loved ones, the medical staff, and insurance companies providing benefits. For several major disease populations, one out of every five patients return within 30 days of their first admission. These patients top 3 medical conditions (Heart Failure, Diabetes, and Pneumonia) contribute to a combined 20% readmission rate. Foremost, these rates indicate a grave risk to the patient’s health, but the trend also places significant stress on providers and payers in the system.
One factor that contributes to this alarming trend is patient education. Routinely discharged patients receive extensive handouts with detailed treatment explanations about their medical condition. Even if we assume a patient reads their discharge instructions, they may not have the tools or understanding to meet the instructed treatment.
This failure places large numbers of Australians at risk for complications due to the disconnect between patient capabilities and the provider's instructional process. The related problem of preventable readmissions then creates a huge burden on healthcare costs for hospitals, insurers and patients. As a result, hospitals are increasingly looking for new ways to combat this serious concern for patients.
The remote patient monitoring market is expanding. From telemedicine robots to toilet sensors, remote patient monitoring increasingly relies on technology and automation. However, many of the passive sensors and technology systems still struggle to change and connect with a patient’s physical habits or health care understanding.
GetAbby is an intelligent system that envisions a smarter and more humane way to approach gaps in the recovery process. We are a cloud service that can integrate with many existing tools and data inputs and fuse them together in one multi-channel platform. Imagine a ‘care coach’ that would engage you patients daily and have access to all of their monitored data.
Integrating an intelligent virtual agent can objectively serve the patient and the physician because data and analytics can be delivered real-time to the patient’s physician. The physician can then be in immediate communication with the patient with the option to use automated or direct intervention. GetAbby’s ‘care coach’ provides the patient with the education that discharge papers fail to deliver. Our human avatar, Abby, interacts with normal conversation, talking to the patient and guiding them on their journey to a healthier and happier life.
GetAbby’s intelligent virtual assistant, Abby, takes a leading role for automated proactive management of patient populations and disease state management. She is as a Care Coach to not only guide a patient after their stay, but also to collect vital daily information (e.g., “Hi, how are you feeling? Can you tell me what your glucose reading was this morning?). According to a six month pilot program with a leading hospital, Abby is proven to reduce readmissions costs by 50% and increase patient satisfaction by an impressive 30%.
To learn more about GetAbby and Russell Resources healthcare platform, please contact email@example.com
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