According to the Heart Foundation, heart disease is the single biggest killer of Australians today.  The statistics are sobering, the effect on healthcare budgets unsustainable.  Today, more than ever before, healthcare providers and insurers are reporting significant increases in the numbers of patients requiring initial or successive care and/or hospitalisation for instances of chronic disease, none more so than chronic heart disease (mostly CCF). 

Chronic Heart Disease

People suffering chronic disease know how significant a change it can bring to their lifestyle.  Whether faced with a newly diagnosed condition or long term management, Personal Action Plans can be tailored for almost any set of conditions and to meet most individuals' needs. Using the Healthcare Coach doctors, nursing staff and care co-ordinators interact with an intuitive interface to set up plans whilst patients can receive personal instruction in no more than 10-15 minutes on average.

So, how can a personal health care coach assist chronic heart disease patients in particular?

The Healthcare Coach is equipped with a standard set of features.  However, each chronic disease, condition or illness comes with its own set of indicators.  Of particular interest to the CCF patient is the ability to monitor key measures and symptoms such as

  • Weight

  • Blood Pressure

  • Heart Rate

  • Salt Intake

  • Swollen Ankles, and

  • Shortness of Breath.


Dependent on a patient’s needs, additional measures, such as those associated with a secondary diagnosis, can be added to the list of tracked measures, offering the patient and their physician the simplicity of a single data source.


Of particular importance to the patient however is the setting of associated action thresholds which, when exceeded, are automatically communicated to the patient’s physician for review and action between set medical appointments, thereby enabling confident self-monitoring with the safety net of medical support as needed. 

The Problem
Home Independence.  Hospital Connected.™
Meeting CHF Patient Needs in the Community
Human Avatar Healthcare Coach
improves patient experience and outcomes
  • An estimated 30,000 new congestive cardiac failure (CCF) cases occur each year

  • Approximately 50,000 are hospitalised every year where heart failure is the principle diagnosis

  • A further 100,000 are hospitalised where CCF is an additional diagnosis

  • More than 90% of patients are over 65 year of age

  • The rate of re-admissions within one month of discharge is estimated at 20%

  • 50% reduction in 30 day readmissions

  • 39% improvement in patient satisfaction

  • 10pt increase in medication compliance

  • Higher instance of daily health activities

The Possibilities

mHealth, in its various forms, offers patients the opportunity to convalesce safely at home whilst at the same time reducing the strain on over-stretched hospital resources and budgets.

Studies show that to be truly effective, mHealth interventions need to achieve sustained engagement with their patients.  Our research shows there is no better way to sustain engagement than through a trusted personal advocate available 24/7/365 and equipped to coach, educate, remind, monitor and provide feedback.


A 50% reduction in 30 day re-admissions

is estimated at $84M in annual savings

to the Australian Healthcare Budget.

The Statistics
The Results Using a Human Avatar